It’s not how we say it, but in how the other hears it.

It's not how we say it, but in how the other hears it.

Be it, people at work, patients in our practice, teammates, friends, or family members, you have to be aware of the other if you want to get across your message.

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For example, the more intellectual remain uneasy if they are subjects. If you just do something without telling them, they feel manipulated.

The intellectual wants to be equal. They want to know what is being done. And if you don’t tell them why we are doing something they get uneasy. They like interpretations that explain the process because then they feel good that they are becoming masters.

Conversely, the trusting and submissive types thrive better in not knowing. Because it’s too much work and they would rather believe you can do it and receive the benefit of your doing it.

So use judgment for each patient, co-worker, or friend. Be nimble and custom tailor your approach that includes different styles at different times.

Because the word is received not in how we say it, but in how the other receives it.

Have any of your examples to share???